This Privacy Policy explains how Pioneer Hardwares, located opposite Joyland Supermarket, Ruaka, Kiambu County, Kenya, collects, uses, and protects your personal information when you visit our website at pioneerhardwares.com or shop with us in-store.

1. Information We Collect

We may collect the following personal information when you:

• Place an order on our website (name, phone number, delivery address, email)
• Contact us via WhatsApp, phone, or our website contact form
• Create a customer account on our website
• Subscribe to our promotions or price alerts

We also collect non-personal information such as browser type, pages visited, and time spent on the site through standard web analytics tools (Google Analytics). This data is anonymous and used only to improve our website.

2. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders and arrange delivery
• Communicate with you about your order status
• Respond to enquiries you send us via phone or WhatsApp
• Send you promotions and price updates if you have opted in
• Improve our website and customer service

We do not sell, rent, or trade your personal information to third parties.

3. WhatsApp Communication

When you contact us on WhatsApp (+254782005737), your phone number and messages are visible to our customer service team only. We use WhatsApp for order enquiries, delivery coordination, and responding to customer questions. We do not use your WhatsApp contact for unsolicited marketing without your permission.

4. Payment Information

Pioneer Hardwares accepts payments via M-Pesa, cash, and bank transfer. We do not store credit card or M-Pesa PIN information. M-Pesa transactions are processed through Safaricom's secure platform and we only receive confirmation receipts.

5. Data Security

We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. Customer order data is stored securely and accessible only to authorised staff. Our website uses HTTPS encryption for all data transmitted.

6. Data Retention

We retain customer order records for up to 7 years as required by Kenyan tax and business law. WhatsApp conversation histories are retained on our device for operational purposes and deleted periodically.

7. Your Rights

You have the right to:

• Request a copy of the personal data we hold about you
• Request correction of inaccurate personal data
• Request deletion of your personal data (subject to legal obligations)
• Opt out of marketing communications at any time

To exercise any of these rights, contact us using the details below.

8. Cookies

Our website uses cookies to improve your browsing experience, remember your cart, and analyse site traffic. You can disable cookies in your browser settings, though some website features may not work correctly without them. We use Google Analytics cookies (anonymised) and WooCommerce session cookies.

9. Third-Party Links

Our website may contain links to third-party sites (Google Maps, Facebook, etc.). We are not responsible for the privacy practices of those sites and encourage you to review their policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post any changes on this page with an updated date. Continued use of our website after changes constitutes your acceptance of the revised policy.